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System compliance, enhance service management, and build clients’ confidence on solid grounds.
IT Service Management - An Essential Component of Successful Businesses
Today’s dynamic and progressing organizations are becoming increasingly dependent upon their IT infrastructure and the information that this provides and supplies. These organizations recognize the role and importance of IT services and their management to achieve success in competitive business environment.
An integrated framework for delivering and managing IT services to the customer can provide control, greater effectiveness and opportunities for improvement within the organization. ISO 20000 IT Service Management System (ITSMS) represents such a framework. It is an integrated approach to enable an organization to effectively and efficiently deliver managed IT services which meet these business and customer requirements.
Business Beam helps organizations in properly implementing ITSMS and optimizing their IT services to satisfy business requirements as well as strategically managing the IT infrastructure.
Why Select Business Beam?
- Business Beam (Pvt.) Limited is the pioneer in providing IT Service Management System consultancy and training in Pakistan.
- Consultants at Business Beam are Six Sigma Black Belts, ISO 9000 Lead Auditors, ISO 27001 Lead Auditors and COPC Registered Coordinators. With diversified knowledgebase, we can provide highly optimal solutions to your problems.
- Our consultants have extensive invaluable hands-on experience of working under various roles and capacities in IT industry. They offer practical and pragmatic solutions.
- We offer expert services in addition to ITSMS that includes Business Continuity Planning, Disaster Recovery Planning, and Information Security Management System (ISMS).
Achieving ISO 20000 with Business Beam
Business Beam offers expert consulting services for effective implementation of ISO20000.
- Awareness and Project Scoping: We start with ISO 20000 awareness trainings. We then define the scope of certification within your organization and confirm the eligibility for certification. We also propose an approach for how your organization should consider achieving and subsequently retaining ISO 20000.
- Capability Assessment: Capability Assessment is a rigorous snapshot of your service management capability against the standard. The assessment takes places via a combination of on-site visits, information gathering, off-site evidence reviews, clarification and elaboration interviews culminating in a final comprehensive assessment report.
- Gap Closure: Following on from the capability and gap assessment we work with your teams to discuss the gaps, the relevance of the closure activities and the time frames in which these will be completed. We then draw up a project plan and project initiation document to address every gap in a realistic timescale. RAID assessments are also undertaken (Risks, Assumptions, Issues and Dependencies).
- Preparing for Certification: Before Certification Audit, our consultants prepare you for certification and help you implement any final changes necessary to your ITSMS. We also perform mini-assessment via a combination of on-site visits, information gathering, off-site evidence reviews, clarification and elaboration interviews culminating in a final gap assessment report.
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