ITIL v3 Intermediate - Planning, Protection and Optimization (PPO)
Offerings in 2010
Regular Program (5-days, 9:00 AM to 6:00 PM)
Location Dates
Karachi
Islamabad		 October 25 to 29
December 06 to 10

REGISTER ONLINE  or  CONTACT NEAREST CENTER

Introduction
Planning, Protection & Optimization (PPO) represents the capability of a set of core ITIL v3 processes to properly plan for the required availability, capacity, continuity and security of services, while managing the demand for the services and the risks associated with these services.

This five-day interactive course immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk.

The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.


Contents
  • Introduction and Overview
    • Planning, Protection and Optimization in the context of the Service Lifecycle
    • The Service value proposition
    • Role of processes in Service Management
    • How Service Management creates business value

  • Core Planning, Protection and Optimization Processes
    • Capacity Management
      • Conducting capacity management to contribute to quality assurance
      • Purpose, goals and objectives
      • Delivering against Service Level targets
      • Meeting cost and time constraints
      • Activities, methods and techniques
      • Fit-for-purpose and fit-for-use
    • Availability Management
      • Contributing to quality for fit-for-purpose and fit-for-use services
      • Scope of the process
      • Enabling Availability Management through activities, methods and techniques
      • How Availability Management creates business value
      • Triggers, input and output to other processes
      • Establishing metrics to ensure process quality
    • IT Service Continuity Management
      • Ensuring quality assurance when introducing services through effective ITSC management
      • Illustrating the main activities
      • Managing risks
      • Planning for recovery
      • Policies and principles
      • Challenges and critical success factors
    • Information Security Management
      • Analyzing how Information Security Management contributes to quality assurance for new services
      • Aligning IT security with business security
      • Ensuring confidentiality, integrity and availability
      • How Information Security Management generates business value
      • Activities, methods and techniques
      • Key metrics to measure success
    • Demand Management
      • Purpose, goals and objectives
      • Influencing customer demand
      • Coupling capacity with demand
      • Activities, methods and techniques

  • Risk Management
    • Risks relative to the Planning, Protection and Optimization process management
    • Identifying the challenges, critical success factors and risks related to the other processes
    • The risks directly related with Service Design
    • How risks relate to the practice elements of Planning, Protection and Optimization
    • Roles and Responsibilities
    • Capacity management
    • Availability management
    • IT Service Continuity management
    • Information Security management

  • Technology and Implementation Considerations
    • Generic requirements and evaluation criteria
    • Special technology functions and features related to Planning, Protection and Optimization
    • Good practices for implementation
    • Determining the evaluation criteria for technology and process implementation
    • Challenges, critical success factors and risks
    • Considerations for planning and implementing Service Management technologies

  • Common Service Activities
    • Analyzing operations performed in day-to-day activities
    • The maturity model of technology management
    • Aligning operations with the overall service and process objectives
    • Service monitoring and control

  • Continual Service Improvement
    • Implementing an effective CSI program
    • CSI in respect to organizational change
    • Best practice elements of CSI
    • Measuring service performance
    • Cost benefit justification

Benefits
ITIL Planning, Protection and Optimization best practices ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. In this course, you learn how to plan, implement and optimize the Planning, Protection and Optimization processes and gain the skills required to take the ITIL Intermediate Qualification: Planning, Protection and Optimization Certification Exam.


Prerequisites
ITIL v3 Foundation certification (or v2-v3 Foundation bridge certification) is a must for sitting in the exam on the last day. Experience and knowledge of IT computing environments are useful but not essential.

Before taking the course it is recommended that students complete at least 12 hours of personal study in preparation for the examination, besides the in-class contact hours. The personal study time should be spent reviewing the syllabus (available at ITIL Officialsite), the pertinent areas of the ITIL Service Management Practice core guidance publications and in particular, the Service Design publication.


Recommended Participants
All IT staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.


Exam
A 90-minute exam is scheduled on the last day of the course, consisting of eight (8) multiple choice, scenario-based, gradient scored questions. Candidates will be also be given a sample exam to prepare themselves.

Candidates must achieve 70% marks (28 out of 40) to receive their certificate.


Materials Provided
  • Course reference manual containing printed copies of presentation, notes and exercises
  • Mock examination paper
  • Course certificate
  • ITIL v3 PPO Certificate on passing the examination


    ITIL Credits Assigned
    After passing the examination, candidates will earn four (4) credits within the ITIL v3 Certification Scheme.


    PDUs Assigned
    This course qualifies for thirty five (35) Professional Development Units (PDUs) from the Project Management Institute (PMI), USA.


    Course Format
    The course uses a stimulating mix of instructions, exercises, workshops, discussions and an exam.


    Course Fee
    Training Fee: Rs.

    54,000

    		 per participant
    Exam Fees: USD

    265

    		 per participant

    This course may also be offered by arrangement at customer sites. E-mail training@businessbeam.com or call +92-21-34559076, 34316494 for details.


    Questions about this Course?
    Please see our Frequently Asked Questions section for answers to some of the more common inquiries about Business Beam’s Executive Training Programme.


    Note: Mentioned details are tentative. Business Beam (Pvt.) Limited reserves the right to change the schedule, cost and other details without any prior notice.
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