ITIL® Intermediate - Capability Stream. Planning Protection and Optimization (PPO)
Offerings in 2012
Regular Program (5-days, 9:00 AM to 6:00 PM)
Location Dates
Karachi
Islamabad		 September 24 to 28
December 03 to 07

REGISTER ONLINE  or  CONTACT NEAREST CENTER

Introduction
The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications.

The ITIL® Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the key ITIL® process and role areas including capacity management, availability management, IT service continuity management (ITSCM), information security management, and demand management.

This 5-day training course is based on ITIL® 2011. It introduces and explores the implementation of PPO practices, as well as technology considerations. The contents will be covered in a practical, hands-on learning environment through the use of our quality course material and engaging scenario-based case studies.


Learning Objectives
Candidates should expect to gain competencies in the following areas after successful completion of the training:
  • Service design in PPO and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO
  • ITIL® processes across the service lifecycle pertaining to the planning protection and optimization curriculum.

Contents
  • Introduction and Overview
    • Review of concepts
    • Common definitions
    • The value to the business of PPO activities
    • The lifecycle within the PPO context
    • The purpose and objective of service design as it relates to PPO
    • The basic service design principles
    • Key roles and responsibilities

  • Capacity Management
    • End-to-end process flow
    • Design strategy & components
    • Activities, roles and operation
    • Organizational structure
    • Interfaces with other processes
    • Measurement model and the metrics
    • Roles and responsibilities
    • Benefits and business value

  • Availability Management
    • End-to-end process flow
    • Design strategy & components
    • Activities, roles and operation
    • Organizational structure
    • Interfaces with other processes
    • Measurement model and the metrics
    • Roles and responsibilities
    • Benefits and business value

  • IT Service Continuity Management
    • End-to-end process flow
    • Design strategy & components
    • Activities, roles and operation
    • Organizational structure
    • Interfaces with other processes
    • Four stages of ITSCM
    • Measurement model and the metrics
    • Roles and responsibilities
    • Benefits and business value

  • Information Security Management
    • End-to-end process flow
    • Design strategy & components
    • Activities, roles and operation
    • Organizational structure
    • Interfaces with other processes
    • Measurement model and the metrics
    • Roles and responsibilities
    • Benefits and business value

  • Demand Management
    • End-to-end process flow
    • Design strategy & components
    • Activities, roles and operation
    • Organizational structure
    • Interfaces with other processes
    • Activity based demand management
    • User activity patterns
    • Measurement model and the metrics
    • Roles and responsibilities
    • Benefits and business value

  • Technology and Implementation Considerations
    • Generic requirements and evaluation criteria
    • Special technology functions and features related to PPO
    • Good practices for process implementation
    • Determining the evaluation criteria for technology and process implementation
    • How to plan and implement service management tools
    • Challenges, critical success factors and risks
    • Considerations for planning and implementing Service Management technologies

Prerequisites
Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.

Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:
  • Earlier ITIL® (V2) Foundation plus Foundation Bridge
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

    Before attending training for the certification it is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications and, in particular, the ITIL® Service Design publication.


    Eligibility for Examination
    To be eligible for the examination leading to the ITIL® Planning, Protection and Optimization Certificate, the candidate must fulfill the following requirements:
    • Undertake at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
    • 2 to 4 years professional experience working in IT service management is highly desirable
    • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications as mentioned above)
    • It is also recommended that candidates should complete a minimum of 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL® Service Design core guidance in preparation for the examination, specifically Chapter 2: Service management as a practice.

    Recommended Participants
    Following participants are recommended to attend this training:
  • IT professionals
  • Business managers & process owners
  • Individuals who require a deep understanding of the ITIL® Certificate in the PPO
  • IT professionals working for adoption of ITIL® for ongoing service improvement
  • Operational staff involved in service capacity, availability, security or continuity management
  • Individuals seeking the ITIL® Expert or Master Certificate


    Number of Participants
    Minimum Number of participants: 06
    Maximum Number of participants: 18


    Mock Exams
    Two mock examinations are part of this course. The mock exams aim to help participants in passing the certification exam.


    Certification Exam
    Business Beam Ltd. is an Accredited Training Organization (ATO) from LCS/APMG. We conduct authorized trainings and online certification examinations for our course participants.

    A 90-minute exam is scheduled on the last day of the course, consisting of eight (8) multiple choice, scenario-based, gradient scored questions. Candidates will be also be given a sample exam to prepare themselves.

    Candidates must achieve 70% marks (28 out of 40) to receive their certificate.


    Materials Provided
  • Course reference manual containing printed copies of presentation, notes and exercises
  • Mock examination papers
  • Course certificate
  • ITIL® PPO Certificate on passing the examination


    ITIL Credits Assigned
    After passing the examination, candidates will earn four (4) credits within the ITIL® v3 Certification Scheme.


    PDUs Assigned
    Business Beam (Pvt.) Limited is a Global Registered Education Provider (REP) of the Project Management Institute (PMI), USA.

    This course qualifies for thirty five (35) Professional Development Units (PDUs) from the Project Management Institute (PMI), USA.


    Course Format
    The course uses a stimulating mix of instructions, exercises, workshops, discussions and an exam.


    Course Fee
    For GCC Countries : US $ 2,450 per participant (including online examination)
    Note: Fee can be paid in equivalent Saudi Riyals also.

    For Pakistan : US $ 1,045 per participant (including online examination)
    Note: Fee can be paid in equivalent Pakistani Rupees also.

    This course may also be offered by arrangement at customer sites. E-mail training@businessbeam.com or call +92-21-34559076, 34316494 for details.


    Questions about this Course?
    Please see our Frequently Asked Questions section for answers to some of the more common inquiries about Business Beam’s Executive Training Programme.


    Note: Mentioned details are tentative. Business Beam (Pvt.) Limited reserves the right to change the schedule, cost and other details without any prior notice.


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