Effective Software Process Improvement :: Business Beam (Pvt.) Limited.

Effective Software Process Improvement

Open Enrollment Offerings
Open enrollment offering of this course has not been scheduled currently. This course may be offered by arrangement at customer sites. E-mail training@businessbeam.com or call +92-21-34559076, 34316494 for details.

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Introduction
Process improvement is more than just documenting and defining processes, it includes managing organizational change, gathering measurements and effectively reporting to all stakeholders, in order to continually improve the workings of an organization.

This course aims at equipping future process improvement professionals with the tools and techniques required to implement and maintain a process improvement function, and facilitate process improvement activities throughout the organization. Starting from why there should be a process in the first place, the course takes participants through steps recommended by SEI’s IDEAL model, to selling process improvement within their organizations and setting up and maintaining the function through effective measurements and reporting.

Contents

Introduction to Software Process Improvement
- What is Process?
- Difference between Process and Procedure
- Why have a Process?
- Who owns the process?
- Benefits / Drawbacks
- What is Improvement?
- Qualitative vs Quantitative Improvement
Process Improvement Models
- IDEAL Model
- PDCA Model
Defining the Process
- Understanding the Process
- Process Components
- Graphical Vs Descriptive Process Definition
- The Process Document
- Attempting Process Re-Engineering
- The need for Sign off
Implementing Process Change
- Methods to Implement Process Change
- Process Pilots
- Process Rollout, Incremental or Organization Wide
Measuring an Improvement Program
- Setting up a measurement program
- Identifying Information Needs
- Goal-Question-Metric (GQM) Model
- Issues related to measurements and how to avoid them
Standardization and Improvement
- Standardize the result
- Reporting results
- Plan for the future (Continual Improvement)
Continual Process Improvement
- ISO 9001
- CMMI
- Six Sigma
Tools and techniques used for process improvement
- DRIVE
- Process mapping
- Process flowcharting
- Cause & effect diagrams
- Brainstorming
- Pareto analysis
- Control charts
- Scatter diagrams
- Histograms
Selling a Process Improvement Program ‘within’
- Belief in Improving
- Involve People
- Key points to Convince Management
- How does process improvement benefit the organization
- How does an organization get started on process improvement
- The Importance of Data

Benefits
Participants will learn how to:

Identify the need for a process and process improvement program

Sell process improvement within their organizations

Effectively define, implement and measure a process

Manage organizational change

Recommended Participants
This course is highly valuable for:

Process Improvement Professionals

Project Mangers

Quality Professionals

Materials Provided

Course reference manual containing copy of course slides, support documents, exercises, and their solutions

Course Certificate

Duration and Timings
Two days - 9:30 AM to 5:30 PM

Course Fee
For GCC Countries : US $ 850 per participant
Note: Fee can be paid in equivalent Saudi Riyals also.

For Pakistan : Rs. 19,000 per participant

This course may also be offered by arrangement at customer sites. E-mail training@businessbeam.com or call +92-21-34559076, 34316494 for details.

Questions about this Course?
Please see our Frequently Asked Questions section for answers to some of the more common inquiries about Business Beam’s Executive Training Programme.

Note: Mentioned details are tentative. Business Beam (Pvt.) Limited reserves the right to change the schedule, cost and other details without any prior notice.

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