Service level agreement (SLAs) have always been a vital part of today’s digital enterprises. In addition to quantifying expectations in measurable terms, they focus on customer requirements and set clear and measurable standards of the vendor. Recently, however, industry leaders began moving away from SLA-driven contracts as they believe they may not meet rapidly changing […]
The total learning duration of this course is 21 hours, including the time of training session and follow-up assignments. Participants can use these contact hours in the form of PDUs (Professional Development Units) or CPDs (Continual Professional Development) to apply for or maintain their relevant qualifications.