With technology such an integral part of every bit of a business, the line between business and IT is blurred, perhaps even non-existent. ITSM is no longer a “nice to have,” or something that only the service desk does. ITSM is the means by which IT delivers business capability. ITSM therefore is the enabler for realizing real business value from the use of technology.
IT Service Management leads to improved quality of service delivery
IT Service Management tools apply to each business function, not just within IT
IT Service Management plays a major role in optimizing costs and enhancing performance
IT Service Management is rapidly becoming the medium for cross-functional business communication
Organizations implementing ITSM see results as follows:
We help our customers to setup IT Service Management by using ISO 20000 or ITIL according to the requirements. Salient features of our services are as follows:
A very basic concept of ITIL/ITSM program is the distinction between strategic IT governance and the tactical IT management. Before we start discussion over the topic, let us first differentiate between the two terms (management and Governance). Where former is concerned with the creation of operating decisions, the latter focuses on creation of a setting in which others can mange more effectively…