Building Services Excellence

Building Services Excellence

Build capability in delivering and managing services through this course designed to be taken after the Foundations of Capability course.

HIGHLIGHTS

  • Experienced & accredited trainers

  • Comprehensive & Accredited training material

  • Practice questions include

  • Free lifetime course revision – What’s this?

UPCOMING SCHEDULE

Overview

Introduction

This 1-day “Building Service Excellence” course teaches you the fundamentals of implementing CMMI v2.0 for Services in your organization. The Foundations of Capability training is a strict pre-requisite of Building Service Excellence.

Learning Objectives

This course enables participants to:

  • Interpret CMMI-SVC v2.0, to serve effectively on an appraisal or process improvement team
  • Know what it takes to be CMMI-SVC Maturity Level 2, 3, and beyond.
  • Discuss each of the practice areas unique to CMMI Services v2.0:​

Recommended Participants

The following individuals may attend this session

  • Primarily involved in CMMI-SVC v2.0-based improvement
  • CMMI-SVC v2.0 appraisal team member
  • Interested in becoming a Certified CMMI Associate or Certified CMMI Professional
  • Willing to get certified and pursue a career in CMMI Services v2.0.

Prerequisites

You need to successfully complete anyone of the following trainings prior to attend this session:

  • Foundations of Capability
  • CMMI v2.0 Model Upgrade Training

Course Format

The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam

Materials Provided

  • Course reference manual containing copy of course slides, support documents, quizzes and answers
  • Practice exam
  • Course Certificate
Content
  • Introduction to CMMI-Dev v2.0
  • Improving Service Performance
  • Service Management Lifecycle
  • Planning & Managing Services
  • Analyzing Performance
  • Building & Sustaining Capability
Exam
Related Courses
Why Business Beam

Free lifetime revision

Refresh your concepts by re-attending our training session for FREE. (What’s this?)

Accredited Training Organization

Business Beam is certified partner of AXELOS Limited and an ATO.

Accredited course material

The training material is accredited and approved.

Quality Training Material

You will receive a comprehensive training manual.

Accredited trainers

Our trainers are experienced consultants and accredited trainers.

Excellent feedback:

92%+ of our overall customers rates us excellent or very good.

Experience tells all

We have successfully delivered 600+ accredited courses to 7,000+ professionals in classroom.

At your premises

This training is also available at your preferred premises and timings.

STRATEGIC ALLIANCES

Copyright © 2004-2019 Business Beam. All rights reserved unless otherwise stated. ITIL, PRINCE2, PRINCE2 Agile, MSP, MoP, P3O, MoV, M_o_R and RESILIA are registered trademarks of AXELOS Limited. ISACA and COBIT are registered trademarks of ISACA. All logos and trademarks are the property of their respective owners.


    Business Beam is a top of the line consultancy and training firm known for its world-class skills and capabilities to deliver value driven services and solutions.

    ADDRESS

    P.O. Box 341199, Dubai Silicon Oasis,
    Dubai, United Arab Emirates

    PHONE

    +971 50 902 3215

    EMAIL

    contact@businessbeam.com