ISO/IEC 38500 Lead IT Corporate Governance Manager

ISO/IEC 38500 Lead IT Corporate Governance Manager

Mastering the Implementation and Management of Corporate Governance of Information Technology based on ISO/IEC 38500


  • Experienced & accredited trainers

  • Comprehensive & Accredited training material

  • Training & examination in 5 days

  • Practice questions include

  • 31 CPDs

  • Excellent first attempt pass ratio

  • One free exam retake (if required) – What’s this?




This five-day intensive course enables participants to develop the necessary expertise and knowledge to support an organization in implementing and managing Corporate Governance of IT as specified in ISO/IEC 38500. Participants will also gain a thorough understanding of best practices used to appropriately govern a Corporate Governance of IT system across all the principles of ISO/IEC 38500. ISO/IEC 38500 applies to the governance of management processes (and decisions) relating to the information and communication services used by an organization. These processes could be controlled by IT specialists within the organization or external service providers, or by business units within the organization. This training is consistent with COBIT 5 and CGEIT (Certified in the Governance of Enterprise IT).

Learning Objectives

  • To understand the normative frameworks for IT Governance
  • To understand the fundamentals of IT Governance
  • To understand the relationship between IT Governance and IT Management
  • To learn the Identification and engagement of stakeholders
  • To clarify sponsorship and responsibilities

Recommended Participants

  • Managers or consultants responsible for ensuring good IT Governance within an organization and effective management of its risks
  • Expert advisors seeking to gain comprehensive knowledge of the key concepts and principles of IT Governance
  • Technical experts seeking to formalize, amend, and/or extend an organization’s IT-related objectives
  • Members of groups monitoring the resources within an organization
  • IT Governance and/or Information Security team members


ISO 38500 Foundation Certification or a basic knowledge of ISO 38500 is recommended.

Course Format

This training is based on both theory and practice:

  • Sessions of lectures illustrated with examples based on real cases
  • Review exercises to assist the exam preparation
  • Practice test similar to the certification exam

Materials Provided

  • Course reference manual containing copy of course slides, support documents, quizzes and answers
  • Course Certificate
  • Exam certificate on passing the ISO 38500 Lead IT Corporate Governance Manager examination

CPDs Assigned

This course qualifies for Thirty One (31) CPDs

  • Day 1: Introduction to IT Governance and ISO/IEC 38500
    • Introduction and a brief history of Corporate Governance of IT
    • Standards ISO/IEC 38500, COBIT 5, and CGEIT
    • Fundamental principles of the Corporate Governance of IT
    • Governance model for the Corporate Governance of IT
    • Assigning roles & accountabilities
    • Establishing the GEIT Team and drafting the GEIT Project Plan
    • The difference between governance and management
  • Day 2: IT Strategy and Acquisition
    • Strategic alignment of IT-related objectives with enterprise objectives through goal cascading
    • Meeting stakeholder needs through benefits realization, risk optimization, and resource optimization
    • Formulating a strategy and managing changes in strategy
    • Establishing an IT strategy committee
    • Acquisition – Balancing benefits opportunities, costs, and risks
    • Categorizing IT investments
    • Managing investments in IT
    • Calculation of benefits using cost-benefit techniques
    • Drafting and implementing cost optimization strategies
  • Day 3: Performance and Risk Management
    • Implementation of an IT service management system
    • Continuous improvement through Six Sigma, TQM and PDCA
    • Interoperability of diverse systems and organizations
    • Risk management
    • Implementing a Business Continuity Management System
  • Day 4: Resource Management, Conformance, and Human Behavior
    • Establishing an effective Human Resource Management
    • Contract Management, Relationship Management, and Asset Management through SLAs and OLAs
    • Governance of data
    • Record and monitor IT resource utilization and availability
    • Outsourcing practices: Onsite, Offsite, and Offshore
    • Measure the continuous performance of service delivery
    • Governance of conformance to legal requirements and other standards
    • Governance of human behavior and management of organizational and cultural change
  • Day 5: Certification Exam

Certification Examination

A 3-hour certification exam is scheduled on the last day of the course. The exam is paper-pencil based.

The exam covers the following competency domains:

  • Domain 1 Principles for good governance of IT
  • Domain 2 Evaluate-Direct-Monitor Model of ISO/IEC 38500
  • Domain 3 Guidance for IT Governance
  • Domain 4 Evaluate the need and applicability of the core principles of ISO/IEC 38500
  • Domain 5 Direct the adherence to the core principles of ISO/IEC 38500
  • Domain 6 Monitor all the activities related to the core principles of ISO/IEC 38500 Eligibility for Examination

Prerequisite for Certification

  • ISO 38500 Lead IT Governance Certificate
  • Adherence to the PECB code of ethics
  • Total Five years professional experience
  • Two years of work experience in IT Governance
  • A total of 300 hours IT Governance activities
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