ITIL® 4 Foundation

ITIL® 4 Foundation

Accredited by PEOLECERT and AXELOS

Learn ITIL concepts and best practices drawn from the public and private sectors internationally. Prepare to successfully pass ITIL Foundation qualification examination.


  • Experienced & accredited trainers

  • Comprehensive & accredited training material

  • Training & examination in 3 days

  • Practice questions include

  • Excellent first attempt pass ratio

  • Exam passing guarantee – What’s this?

  • Free lifetime course revision – What’s this?



What is ITIL?

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.
AXELOS has introduced ITIL update with focus on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean. The updated ITIL4 includes practical guidance on how to shape and tailor your IT management strategy in the increasingly complex modern environment.
The ITIL certification scheme comprises of the following modules:

    • ITIL Foundation
    • ITIL Specialist (3 modules)
    • ITIL Strategist
    • ITIL Leader
    • ITIL Master


ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

The purpose of the ITIL 4 Foundation qualification is to introduce you to the management of modern IT-enabled services, to provide you with an understanding of the common language and key concepts, and to show you how your organization and your work can improve with the ITIL 4 guidance. The Foundation qualification is a prerequisite for the higher ITIL 4 qualifications.

Learning Objectives

Candidates should expect to gain competencies in the following areas after successful completion of the training course:

      • An understanding of the ITIL 4 service management framework and how it has evolved to
        adopt modern technologies and ways of working.
      • An understanding of the common language and key concepts, and to show them how they can
        improve their work and the work of their organization with ITIL 4 guidance.

Recommended Participants

Following participants are recommended to attend this training:

      • Individuals at the start of their journey in Service Management
      • ITSM Managers and aspiring ITSM Managers
      • Individuals working in other parts of “IT” (digital, product, development) with strong
        interface with service delivery
      • Existing ITIL qualification holders wishing to update their knowledge.


Experience and knowledge of IT computing environments are useful but not essential.

Course Format

The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam.
Note: 2 to 3 hours of evening work would be required for examination preparation.


3 days including examination

Materials Provided

    • Course reference manual containing copy of course slides, support documents, quizzes and
    • Practice exam
    • Training attendance certificate
    • Exam certificate on passing the ITIL Foundation examination
  • Introduction
    • History and Background of ITIL®
    • ITIL® Qualification Scheme
    • Key definitions
    • Key concepts of service management
  • ITIL guiding principles
    • Focus on value
    • Start where you are
    • Progress iteratively with feedback
    • Collaborate and promote visibility
    • Think and work holistically
    • Keep it simple and practical
    • Optimize and automate
  • Dimensions of service management
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
  • ITIL service value system
    • Service value chain
    • Service value streams
    • Value chain activities
      • Plan
      • Improve
      • Engage
      • Design & transition
      • Obtain/build
      • Deliver & support
  • Selected ITIL practices
    • Information security management
    • Relationship management
    • Supplier management
    • IT asset management
    • Monitoring and event management
    • Release management
    • Service configuration management
    • Deployment management
    • Continual improvement
    • Change control
    • Incident management
    • Problem management
    • Service request management
    • Service desk
    • Service level management
  • Practice examination
    • Exam tips and tricks

Practice Exam

A one-hour practice exam is part of the course. The practice exam aims to help participants in passing the ITIL Foundation certification exam.

Certification Exam

A 60- minutes exam consists of Forty (40) multiple choice questions. Candidates must achieve 65% marks (26 out of 40) to pass the exam.

Eligibility for Examination


Related Courses
Why Business Beam

Exam passing guarantee

We will pay 50% of the exam fee if you don’t pass in the first attempt. (What’s this?)

Free lifetime revision

Refresh your concepts by re-attending our training session for FREE. (What’s this?)

Accredited Training Organization

Business Beam is certified partner of AXELOS Limited and an ATO.

Accredited course material

The training material is accredited and approved.

Quality Training Material

You will receive a comprehensive training manual.

Accredited trainers

Our trainers are experienced consultants and accredited trainers.

Excellent feedback:

92%+ of our overall customers rates us excellent or very good.

Experience tells all

We have successfully delivered 600+ accredited courses to 7,000+ professionals in classroom.

At your premises

This training is also available at your preferred premises and timings.


Copyright © 2004-2019 Business Beam. All rights reserved unless otherwise stated. ITIL, PRINCE2, PRINCE2 Agile, MSP, MoP, P3O, MoV, M_o_R and RESILIA are registered trademarks of AXELOS Limited. ISACA and COBIT are registered trademarks of ISACA. All logos and trademarks are the property of their respective owners.

    Business Beam is a top of the line consultancy and training firm known for its world-class skills and capabilities to deliver value driven services and solutions.


    P.O. Box 341199, Dubai Silicon Oasis,
    Dubai, United Arab Emirates


    +971 50 902 3215