ITIL® Planning, Protection and Optimization (PPO)

ITIL® Planning, Protection and Optimization (PPO)

Accredited by PEOLECERT and AXELOS
Gain deeper level of understanding of ITIL processes and roles related to IT infrastructure planning and management, and learn how to implement them effectively.

HIGHLIGHTS

  • Experienced & accredited trainers

  • Comprehensive & Accredited training material

  • Training & examination in 5 days

  • Practice questions include

  • Excellent first attempt pass ratio

  • Free lifetime course revision – What’s this?

UPCOMING SCHEDULE

Overview

Introduction

The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The ITIL® Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the key ITIL® process and role areas including capacity management, availability management, IT service continuity management (ITSCM), information security management, and demand management. The contents will be covered in a practical, hands-on learning environment through the use of our quality course material and engaging scenario-based case studies.

Learning Objectives

Candidates should expect to gain competencies in the following areas after successful completion of the training course:

  • Service design in PPO and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within PPO
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity
    management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles & responsibilities.

Recommended Participants

Following participants are recommended to attend this training:

  • IT professionals
  • Business & process owners
  • Individuals who require a deep understanding of the ITIL® Certificate in the PPO
  • IT professionals working for adoption of ITIL® for ongoing service improvement
  • Operational staff involved in service capacity, availability, security or continuity
    management
  • Individuals seeking the ITIL® Expert or Master Certificate

Course Format

The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam

Materials Provided

  • Course reference manual containing printed copies of presentation, notes and
    exercises
  • Practice examination papers
  • Course certificate
  • ITIL® PPO Certificate on passing the examination
Content
  • Introduction and Overview
    • Review of concepts
    • Common definitions
    • The value to the business of PPO activities
    • The lifecycle within the PPO context
    • The purpose and objective of service design as it relates to PPO
    • The basic service design principles
    • Key roles and responsibilities
  • Capacity Management
    • End-to-end process flow
    • Design strategy & components
    • Activities, roles and operation
    • Organizational structure
    • Interfaces with other processes
    • Measurement model and the metrics
    • Roles and responsibilities
    • Benefits and business value
  • Availability Management
    • End-to-end process flow
    • Design strategy & components
    • Activities, roles and operation
    • Organizational structure
    • Interfaces with other processes
    • Measurement model and the metrics
    • Roles and responsibilities
    • Benefits and business value
  • IT Service Continuity Management
    • End-to-end process flow
    • Design strategy & components
    • Activities, roles and operation
    • Organizational structure
    • Interfaces with other processes
    • Four stages of ITSCM
    • Measurement model and the metrics
    • Roles and responsibilities
    • Benefits and business value
  • Information Security Management
    • End-to-end process flow
    • Design strategy & components
    • Activities, roles and operation
    • Organizational structure
    • Interfaces with other processes
    • Measurement model and the metrics
    • Roles and responsibilities
    • Benefits and business value
  • Demand Management
    • End-to-end process flow
    • Design strategy & components
    • Activities, roles and operation
    • Organizational structure
    • Interfaces with other processes
    • Activity based demand management
    • User activity patterns
    • Measurement model and the metrics
    • Roles and responsibilities
    • Benefits and business value
  • Technology and Implementation Considerations
    • Generic requirements and evaluation criteria
    • Special technology functions and features related to PPO
    • Good practices for process implementation
    • Determining the evaluation criteria for technology and process implementation
    • How to plan and implement service management tools
    • Challenges, critical success factors and risks
    • Considerations for planning and implementing Service Management technologies
Exam

Prerequisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.
Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:

  • Earlier ITIL® (V2) Foundation plus Foundation Bridge

Before attending training for the certification, it is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications and, in particular, the ITIL® Service Operations publication.

Eligibility for Examination

To be eligible for the examination leading to this certification, the candidate must fulfill the following requirements:

  • Undertake at least 30 contact hours (hours of instruction, excluding breaks, with an
    Accredited Training Organization (ATO) or an accredited e-learning solution) for this
    syllabus, as part of a formal, approved training course/scheme
  • 2 to 4 years professional experience working in IT service management is highly
    desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate
    earlier ITIL® and bridge qualifications as mentioned above)
  • It is also recommended that candidates should complete a minimum of 12 hours of personal
    study by reviewing the syllabus and the pertinent areas within the ITIL® Service
    Operations core guidance in preparation for the examination, specifically Chapter 2:
    Service management as a practice.

Practice Exam

Two practice examinations are part of this course. The practice exams aim to help participants in passing the certification exam.

Certification Examination

A 90-minute exam is scheduled on the last day of the course, consisting of eight (8) multiple choice, scenario-based, gradient scored questions. Candidates will be also be given a sample exam to prepare themselves. Candidates must achieve 70% marks (28 out of 40) to receive their certificate.

ITIL® Credits Assigned

After passing the examination, candidates will earn four (4) credits within the ITIL® Certification Scheme.

Related Courses
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Quality Training Material

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