ITIL® Release, Control and Validation (RCV)

ITIL® Release, Control and Validation (RCV)

Accredited by PEOLECERT and AXELOS
Gain deeper level of understanding of ITIL processes and roles related to IT SLAs and service financials, and learn how they are implemented and how they interact.

HIGHLIGHTS

  • Experienced & accredited trainers

  • Comprehensive & Accredited training material

  • Training & examination in 5 days

  • Practice questions include

  • Excellent first attempt pass ratio

  • Free lifetime course revision – What’s this?

UPCOMING SCHEDULE

Overview

Introduction

The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The ITIL® RCV is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the key ITIL® process, role and function areas including change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfillment, change evaluation, and knowledge management. The contents will be covered in a practical, hands-on learning environment using our quality course material and engaging scenario-based case studies.

Learning Objectives

Candidates should expect to gain competencies in the following areas after successful completion of the training course:

  • Service transition in RCV and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within RCV
  • Processes, activities, methods and functions used in each of RCV
  • Change management, Service validation and testing, Service asset and configuration
    management, Knowledge management, Request fulfillment and change evaluation to ensure
    meeting committed service level performance
  • Planning, protection and optimization roles & responsibilities
  • Technology and implementation considerations.

Recommended Participants

Following participants are recommended to attend this training:

  • IT professionals
  • Business & process owners
  • Individuals who require a deep understanding of the ITIL® Certificate in the RCV
  • IT professionals working for adoption of ITIL® for ongoing service improvement
  • Operational staff involved in service change, release and testing
  • Individuals seeking the ITIL® Expert or Master Certificate

Course Format

The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam.

Materials Provided

  • Course reference manual containing printed copies of presentation, notes and
    exercises
  • Practice examination papers
  • Course certificate
  • ITIL® RCV Certificate on passing the examination
Content
  • Introduction to Release, Control and Validation (RCV)
    • Introduction
    • Review of concepts
    • Common definitions
    • The purpose, objectives and scope of service transition lifecycle phase
    • The RCV processes in relation to service transition
    • Activities related to overall transition planning and ongoing support
  • Change Management
    • End-to-end process flow
    • Policies & design strategy
    • Concepts & activities
    • Interfaces with other processes
    • Measurement model and the metrics
    • Benefits and business value
    • Roles and responsibilities
    • Challenges and risks
    • Case study based workshop
  • Service Asset and Configuration Management (SACM)
    • End-to-end process flow
    • Policies & design strategy
    • Concepts & activities
    • Interfaces with other processes
    • Measurement model and the metrics
    • Benefits and business value
    • Roles and responsibilities
    • Challenges and risks
    • Case study based workshop
  • Service Validation and Testing (SVT)
    • End-to-end process flow
    • Policies & design strategy
    • Concepts & activities
    • Test modeling techniques and testing concepts
    • Interfaces with other processes
    • Measurement model and the metrics
    • Benefits and business value
    • Challenges and risks
    • Roles and responsibilities
    • Case study based workshop
  • Release and Deployment Management (RDM)
    • End-to-end process flow
    • Policies & design strategy
    • Concepts & activities
    • Release and deployment models
    • Interfaces with other processes
    • Measurement model and the metrics
    • Benefits and business value
    • Roles and responsibilities
    • Challenges and risks
    • Case study based workshop
  • Request Fulfillment
      • ⦁ End-to-end process flow
      • ⦁ End-to-end process flow
      • ⦁ Policies & design strategy
      • ⦁ Concepts & activities
      • ⦁ Request models
      • ⦁ Interfaces with other processes
      • ⦁ Measurement model and the metrics
      • ⦁ Benefits and business value
      • ⦁ Roles and responsibilities
      • ⦁ Challenges and risks
      ⦁ Case study based workshop
  • Change Evaluation
    • End-to-end process flow
    • Policies & design strategy
    • Concepts & activities
    • Perspectives & considerations for effective change evaluation
    • Interfaces with other processes
    • Measurement model and the metrics
    • Benefits and business value
    • Challenges and risks
    • Case study based workshop
  • Knowledge Management (KM)
    • End-to-end process flow
    • Policies & design strategy
    • Concepts & activities
    • Perspectives & considerations for effective change evaluation
    • Interfaces with other processes
    • Measurement model and the metrics
    • Benefits and business value
    • Roles and responsibilities
    • Challenges and risks
    • Case study-based workshop
  • Technology and Implementation Considerations
    • Technology requirements for service management tools
    • Need and benefits of tools
    • Implementing RCV processes
    • Roles and responsibilities
    • Case study-based workshop
Exam

Prerequisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.
Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:

  • Earlier ITIL® (V2) Foundation plus Foundation Bridge

Before attending training for the certification, it is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications and, in particular, the ITIL® Service Operations publication.

Eligibility for Examination

To be eligible for the examination leading to this certification, the candidate must fulfill the following requirements:

  • Undertake at least 30 contact hours (hours of instruction, excluding breaks, with an
    Accredited Training Organization (ATO) or an accredited e-learning solution) for this
    syllabus, as part of a formal, approved training course/scheme
  • 2 to 4 years professional experience working in IT service management is highly
    desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate
    earlier ITIL® and bridge qualifications as mentioned above)
  • It is also recommended that candidates should complete a minimum of 12 hours of personal
    study by reviewing the syllabus and the pertinent areas within the ITIL® Service
    Operations core guidance in preparation for the examination, specifically Chapter 2:
    Service management as a practice.

Practice Exam

Two practice examinations are part of this course. The practice exams aim to help participants in passing the certification exam.

Certification Examination

A 90-minute exam is scheduled on the last day of the course, consisting of eight (8) multiple choice, scenario-based, gradient scored questions. Candidates will be also be given a sample exam to prepare themselves. Candidates must achieve 70% marks (28 out of 40) to receive their certificate.

ITIL® Credits Assigned

After passing the examination, candidates will earn four (4) credits within the ITIL® Certification Scheme.

Related Courses
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