Frequently Asked Questions




Training
  1. 1
    What is your refund/cancellation policy?

    Business Beam (Pvt.) Limited will issue full refunds for written cancellations received no less than 07 days before the course begins. 80% refunds will be made if course cancellation request is received after that but prior to the execution date. Email cancellations to Business Beam at [email protected] or fax to +9221 – 34544956.

  2. 2
    What if I could not appear in the training due to some emergency/reason and I don’t inform earlier?

    If you do not attend the session due to any reason, you can contact us to participate in the next scheduled session that occurs within 12 months. You have to pay basic cost of your participation. Fee refund will not be made in this case.

  3. 3
    What if I have paid exam fee and could not appear in the exam?

    We offer redemption of your exam fee within one year of your registration date, after that the fee will be considered lapse.

  4. 4
    How can I get Early bird Discount Offer?

    We offer amazing Early Bird discount, if you get registered yourself before 07 days of the training schedule with 100% advance payment.

  5. 5
    How can I get Group Discount Offer?

    On registration of three or more than three participants, you can avail 5% discounts

  6. 6
    How can I get Early bird Discount Offer?Can I avail Early Bird and Group Discount offers together at one point of time?

    Early Bird and Group Discount offers can be availed together but it cannot be correlated with any other discount offers including Package Discounts Offers.

Consulting
  1. 1
    What type of consulting services does Business Beam provide?

    The primary focus of Business Beam is to enhance and optimize the overall performance of an organization. We integrate process optimization, automation and professional skills for improved productivity.
    We specialize in delivering the desired results by implementing internationally accepted standards and frameworks (e.g. balanced scorecard, COBIT, CMMI, etc.). We have expertise and experience of implementing 25+ internationally accepted standards and frameworks across multiple industries.

    For specific services, please visit our consulting portfolio, or email us at [email protected].

  2. 2
    What industries does Business Beam specialize in?

    We have excellent capabilities and experience of delivering successful projects in multiple sectors, especially following:

    • Banking & finance
    • Telecommunication
    • E-Commerce
    • Oil & gas
    • Energy generation & distribution
    • Manufacturing
    • Pharmaceuticals
    • Courier & logistics
    • Government & NGOs
    • Software development
    • Internet & data
  3. 3
    In which locations do you operate/ provide services?

    Business Beam has offices in Pakistan, Saudi Arabia, UAE and USA. We offer services globally with these offices.

  4. 4
    What is the average duration of a project?

    The project duration varies from organization to organization based on a number of factors such as type of consultancy required, scope of the assignment, size of the organization etc. Depending on these factors, project durations may last from 1 month to 5 years.

  5. 5
    How do we determine the scope of an assignment?

    Scope of an assignment can be determined using our scope identification questionnaires. Please share initial details with us at [email protected]. Our team will share the relevant scope identification questionnaire with you. If required, a telephonic conversation or a meeting can also be scheduled to identify the scope and requirements.

  6. 6
    Can you help us in developing a RFP based on our requirements?

    Yes. Our consultants will understand your requirements and desired outcomes; and develop an appropriate RFP for you. Please email us at [email protected].

  7. 7
    Are your consultants willing to relocate if services are required in countries where your office does not exist?

    Yes. Depending on the scope and requirements of the project, our consultants are open to relocation for the duration of the assignment. We however may need customer assistance for visa processing.

  8. 8
    What are the benefits from implementation of any framework or standard?

    Standards and frameworks (e.g. COBIT, ITIL, ISO 27001, CMMI, etc.) provide a set of internationally accepted and proven best practices in the relevant area. By implementing a framework or standard, organizations achieve the desired outcomes and save lot of time and efforts.

    Business Beam assists organizations in creating greater value by aligning business and IT according to globally recognized best practice standards and frameworks such as ISO standards as well as regulatory industry frameworks.

  9. 9
    How can Business Beam assist us in achieving a certification?

    Business Beam assists organizations in implementing practices as per their needs. If customers want relevant certifications or recognitions (e.g. CMMI, COBIT, ISO 27001, etc.), we completely facilitate our customers in achieving their objectives. Business Beam has authority to conduct CMMI Benchmark Appraisals and COBIT Assessments. We also liaison with third party auditing firms for ISO related audits.

  10. 10
    How can we determine our current capabilities and areas of improvement?

    Business Beam conducts gap assessment and planning exercise to identify strengths and areas needing improvement in an organization. Gap assessment is usually performed against pre-agreed internationally-accepted best practices. We develop tailored and prioritized gap closure plan based on the results of gap assessment.

  11. 11
    What is the budget requirement / fee to avail your services?

    Project fee differs with each project as it is dependent on the scope of implementation and the efforts required. Please feel free to email your requirements at [email protected], and we will be happy to share budgetary details with you.

  12. 12
    What is the validity of your proposals?

    Our proposals are valid for a period of 60 days. In special circumstances, the validity duration can be extended.

  13. 13
    Are you willing to sign a non-disclosure agreement?

    Yes. Security of customer’s information is extremely important for us. We have no objection to signing a NDA.

  14. 14
    Can we contact any references prior to engaging you?

    Yes. If requested, project references shall be shared, and they can be contacted.




    Business Beam is a top of the line consultancy and training firm known for its world-class skills and capabilities to deliver value driven services and solutions.

    ADDRESS

    P.O. Box 341199, Dubai Silicon Oasis,
    Dubai, United Arab Emirates

    PHONE

    +971 50 902 3215

    EMAIL

    [email protected]