ITIL® Foundation
Offerings in 2012
Regular Program (3-days, 8:00 AM to 4:00 PM)
Location Dates
Riyadh, KSA
Riyadh, KSA
Riyadh, KSA		 January 29 to 31
April 09 to 11
December 15 to 17
Regular Program (3-days, 9:30 AM to 5:30 PM)
Location Dates
Lahore
Karachi
Karachi
Islamabad
Karachi
Islamabad
Lahore
Karachi
Islamabad		 February 23 to 25
March 01 to 03
March 26 to 28
April 26 to 28
June 21 to 23
July 05 to 07
September 20 to 22
October 18 to 20
November 15 to 17

REGISTER ONLINE  or  CONTACT NEAREST CENTER

Introduction
ITIL ® (Information Technology Infrastructure Library®) is the internationally-accepted approach to manage IT services. ITIL® provides a cohesive set of best practices, drawn from the public and private sectors internationally. ITIL® is supported by a comprehensive qualification scheme, accredited training organizations, and implementation and assessment tools.

ITIL® Foundation is a 3 day training course based on syllabus published by APMG. The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for service management.

This course is based on a stimulating mix of instructions, exercises, discussions, quizzes and mock-exams to introduce and reinforce the concepts of ITIL®. The course also prepares participants to attempt and pass ITIL® Foundation Examination.


Learning Objectives
Candidates should expect to gain competencies in the following areas after successful completion of the training course:
  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Selected processes
  • Selected functions
  • Selected roles
  • Technology and architecture
  • Competence and training

Contents
  • Introduction
    • History and Background of ITIL®
    • Components of ITIL®
    • ITIL® Qualification Scheme
    • Competence and skills for service management
    • Definitions of Service and Service Management
    • Process, Process Model, Function
    • Role and RACI Model
    • Service Management as a Practice
    • ITIL® Service Lifecycle

  • Service Strategy
    • Value Creation through Services
    • Utility vs. Warranty
    • Service Assets
    • Service Automation
    • Service Portfolio Management
    • Financial Management for IT Services
    • Business Relationships Management

  • Service Design
    • Aspects of Service Design
    • Service Design Package
    • Service Catalogue Management
    • Service Level Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Planning
    • Information Security Planning
    • Supplier Management
    • Design Coordination

  • Service Transition
    • Service Asset and Configuration Management
    • Change Management
    • Release and Deployment Management
    • Knowledge Management
    • Transition Planning & Support

  • Service Operation
    • Value of Service Operations
    • Incident Management
    • Problem Management
    • Event Management
    • Request Fulfillment
    • Access Management
    • Service Desk
    • Technical Management
    • IT Operations Management
    • Application Management

  • Continual Service Improvement
    • Value of Continual Service Improvement
    • Service Measurement & Optimization
    • The Seven Step Improvement Process
    • The Deming Improvement Cycle
    • Continual Service Improvement Cycle

  • Workshops
  • Quizzes containing more than 100 sample questions
  • Tips for Actual Exam
  • Mock Exam (1-hour, 40 MCQs)

Recommended Participants
Following participants are recommended to attend this training:
  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program.

Prerequisites:
Experience and knowledge of IT computing environments are useful but not essential.


Number of Participants
Minimum Number of participants: 06
Maximum Number of participants: 25


Mock exam
A one-hour mock exam is part of the course. The mock exam aims to help participants in passing the ITIL Foundation certification exam.


Certification Examination
B Business Beam Ltd. is an Accredited Training Organization (ATO) from Loyalist/APMG. We conduct authorized trainings and online certification examinations for our course participants.

A 60-minute exam is scheduled on the last day of the course, consisting of forty (40) multiple choice questions. Candidates must achieve 65% marks (26 out of 40) to receive their examination certificate.


Materials Provided
  • Course reference manual containing printed copies of presentation, notes, exercises and quizzes
  • Mock examination paper
  • Course certificate


    ITIL® Credits Assigned
    After passing the examination, candidates will earn two (2) credits within the ITIL® Certification Scheme.


    PDUs Assigned
    Business Beam (Pvt.) Limited is a Global Registered Education Provider (REP) of the Project Management Institute (PMI), USA.

    This course qualifies for twenty four (24) Professional Development Units (PDUs) from the PMI, USA.


    Reference Material
    This course is based on following five books published by the TSO (The Stationary Office, UK) in 2011. These books are the official ITIL® reference books.

    1.  Service Strategy
    2.  Service Design
    3.  Service Transition
    4.  Service Operations
    5.  Continual Service Improvement


    Course Fee
    For GCC Countries : US $ 1,250 per participant (including online examination)
    Note: Fee can be paid in equivalent Saudi Riyals also.

    For Pakistan : Training Fee: Rs. 39,000 per participant
    Exam Fee: $ 175 per participant


    This course may also be offered by arrangement at customer sites. E-mail training@businessbeam.com or call +92-21-34559076, 34316494 for details.


    Questions about this Course?
    Please see our Frequently Asked Questions section for answers to some of the more common inquiries about Business Beam’s Executive Training Programme.


    Note: Mentioned details are tentative. Business Beam Limited reserves the right to change the schedule, cost and other details without any prior notice.


    ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
    The Swirl logoTM is a Trade Mark of the Office of Government Commerce.
    IT Infrastructure Library ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
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